SMS & Communications

Twilio setup, Google Voice porting, and message logs

Twilio credentials not yet configured

Follow the Google Voice porting guide below, then add your Twilio credentials in Settings → Secrets. Once configured, the system will automatically send SMS alerts for every job assignment, completion, and impound notice.

Port Google Voice → Twilio

Keep your existing number and unlock full SMS capabilities

Fully Supported

Why port to Twilio?

Automated SMS

Auto-text customers & drivers on every dispatch

Keep Your Number

Same number your customers already know

Full API Control

Programmable calls, SMS, and WhatsApp

1

Unlock Your Google Voice Number

5 min
  1. Go to voice.google.com and sign in
  2. Click the gear icon (Settings) in the top right
  3. Select 'Legacy Google Voice' if prompted
  4. Go to Settings → Phones tab
  5. Click 'Transfer' or 'Port out' next to your number
  6. Google will provide a port-out PIN — save this, you'll need it

Google Voice numbers can be ported to Twilio. The process takes 2–10 business days.

Open Google Voice Settings
2

Create Your Twilio Account

5 min
  1. Go to twilio.com and click 'Sign up for free'
  2. Verify your email address and phone number
  3. Complete the onboarding (select 'Phone Numbers' as your use case)
  4. From the Console Dashboard, copy your Account SID and Auth Token
  5. Add funds to your account (minimum $20 recommended for porting)

Keep your Account SID and Auth Token secure — never share them publicly.

Create Twilio Account
3

Submit Port Request in Twilio

10 min
  1. In Twilio Console, go to Phone Numbers → Manage → Port & Host
  2. Click 'Start a port-in request'
  3. Enter your Google Voice number (with area code, e.g. +17605551234)
  4. When asked for the account number: use your Google account email address
  5. When asked for the PIN: use the port-out PIN from Step 1
  6. Select 'Local' as the number type
  7. Submit the request and note the port order ID

The account number for Google Voice is your Gmail address. The PIN is the one Google provided.

Open Twilio Port Request
4

Wait for Port Completion

2–10 business days
  1. Twilio will email you updates on the port status
  2. You can check status at Console → Phone Numbers → Port & Host
  3. During porting, your Google Voice number still works normally
  4. On the port date, calls/texts will automatically route through Twilio
  5. Set up your Twilio phone number in this dashboard (Settings → Secrets)

Do NOT cancel your Google Voice account until porting is confirmed complete.

Check Port Status
5

Configure in Patriot Dispatch

2 min
  1. Once porting is complete, your number appears in Twilio Console
  2. Copy your Account SID from the Twilio Console dashboard
  3. Copy your Auth Token (click the eye icon to reveal it)
  4. Your Twilio phone number is your ported Google Voice number
  5. Enter all three values in the Secrets section below
  6. SMS notifications will activate immediately

After entering credentials, all job assignments and completions will automatically send SMS alerts.

Open Twilio Console
Quick Reference — What You'll Need
Collect these before starting the Twilio setup

Google Voice Port-Out PIN

voice.google.com → Settings → Phones → Transfer

e.g. 123456

Google Account Email (Account Number)

Used as the 'account number' in Twilio port request

e.g. [email protected]

Twilio Account SID

console.twilio.com → Dashboard

e.g. ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Twilio Auth Token

console.twilio.com → Dashboard (click eye icon)

e.g. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Twilio Phone Number

Your ported Google Voice number in +1XXXXXXXXXX format

e.g. +17605551234

Once you have all five items, go to Settings → Secrets in the Management UI and add TWILIO_ACCOUNT_SID, TWILIO_AUTH_TOKEN, and TWILIO_PHONE_NUMBER. SMS will activate immediately.